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Family Feedback 

Our client families regularly tell us of the caring and professional service we offered and how much it meant to them at the time of their loved one’s funeral. This is testament to our wonderful staff who, on a daily basis, enact the Fanagans ethos of Excellence in Funeral Care.

Below is a small sample of some of the recent feedback we have received.    

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"The person at Fanagans actually pointed out a number of unnecessary things we had been considering and helped us to reduce costs substantially"

"I write on behalf of my Dad, my sisters and on my own behalf to thank you and the Fanagans team most sincerely for the sensitive, dignified, professional and personal way in which Mam’s funeral was arranged.  From the outset, we did not have to worry about a thing and I did note, that as soon as any one of us expressed a concern about anything, however small, it was immediately alleviated.  There was nothing to worry about. Every person we met from Fanagans was fantastic and we were treated with kindness and compassion throughout.

Again thank you, we couldn’t have asked for better for our Mam".

"Now that the dust has settled and we are all able to get back to a new way of life which is without our beloved Dad we have the time to reflect on the funeral and all the arrangements that were put in place by you and your fantastic team at Fanagans.

I and my entire family and extended family can only say a huge thank you to you and all the team at Fanagans for the wonderful professional service you offered us, you not only were so professional in your handling of all, you went above and beyond our expectations.

We have not had any experience in organising funerals previously and went in to all this in a state of shock, panic and not knowing what to do next, but with your help we ended up having the most dignified perfect funeral that our Dad would have been delighted with.  We know our Dad’s funeral was not your average funeral as he had certain requests and you and your team carried them all out with expertise.  I know you have a flawless reputation at Fanagans and rightly so and so well deserved and we are so grateful to you all for your wonderful support and for giving us all we had requested and more".

"I write to express my overwhelming gratitude to you and your staff in the care, attention compassion and professionalism shown to our family during the funeral arrangements of my late uncle.

My Uncles death came as a shock and we were all going through a tough time.  I had discussed with him plans for his funeral going back a couple of years and he was very unsure of certain particulars.  He trusted that we would give him a dignified send off and this is something that I really wanted to do for him for we were like father and son.  From the moment I telephoned you and went into your offices the pressure of this task was unburdened from me and all details were talked and walked through with immense compassion and professionalism. I would like to commend you for building such a great team around you.  Being a fellow businessman I realised the strength in having great people around you.  You are only as good as they are.

Thank you for making a very difficult time a whole lot easier".

"He looked like himself when we saw him for the last time in our living room.  The members of your team were so respectful to us when we made our final goodbye at this time. You handled the huge crowds with such professionalism and the service and singing was really beautiful.  Please pass on my gratitude to your excellent and supportive staff".

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"A note of sincere thanks to you and your team for the most kind and professional manner in which you cared for Dad, my family and I following my Mum’s death.

Thank you for being so attentive when Mum requested you call to the house the week before and for your time with us on the morning of her death.

Your drivers were so kind and the chapel in your premises was lovely.

I particularly wish to note the drivers’ kindness and thoughtfulness who were there to take Mum away.  It was all done so gracefully as we had decided to say our final goodbye to Mum at home.  I am sure it cannot always work out that way but I found the continuity of the same familiar face on the team from Thursday morning to Saturday afternoon at the cemetery so comforting.  We felt in safe hands at such a difficult time".

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